How to report local issues and get results
Small issues like broken pavements, fly-tipping, or faulty streetlights can affect our daily lives and the overall feel of East Greenwich. The good news is that these problems can often be resolved quickly if they’re reported through the right channels. Here’s how you can take action and get results.
Step 1: Identify the issue and who’s responsible
Different types of issues are handled by different organisations. Here’s a quick guide to help you identify the right authority:
Fly-tipping, street cleaning, and graffiti: Greenwich Council.
Broken streetlights or damaged pavements: Greenwich Council.
Road safety issues (e.g., potholes or traffic lights): Transport for London (TfL) for major roads, Greenwich Council for smaller ones.
Noise complaints or anti-social behaviour: Greenwich Council or the police (if it’s urgent).
Step 2: Gather information
Before reporting, make sure you have the following details ready:
The location: Be as specific as possible (e.g., “on Trafalgar Road near the junction with Maze Hill”).
The problem: Describe the issue clearly and include any risks (e.g., “a large pothole that could damage vehicles or cause accidents”).
Photos: Take clear pictures if possible. These can help authorities assess the issue and respond faster.
Step 3: Report the issue
Here are the main ways to report common problems:
Greenwich Council
Visit their report a problem page.
Use the council’s mobile app for on-the-go reporting.
Call the council’s main line if you’re unsure: 020 8854 8888.
Transport for London (TfL)
For road or traffic issues on major roads, report via TfL’s street and road issues page.
Police (non-emergency)
For noise complaints or anti-social behaviour, call 101 or use the Met Police online reporting tool.
Step 4: Follow up
After reporting, make a note of any reference numbers or acknowledgements you receive. If the issue hasn’t been resolved within a reasonable timeframe:
Contact the organisation again and reference your original report.
If you’re not satisfied, escalate your complaint through their formal complaints process.
Step 5: Involve EGRA if needed
If the issue is affecting multiple residents or you’re not seeing results, let the East Greenwich Residents Association (EGRA) know. We can provide support, raise the issue collectively, and help advocate for change on behalf of the community.
By reporting local issues promptly, you’re helping to keep East Greenwich a safe, clean, and welcoming place for everyone. If you need advice or want EGRA to get involved, don’t hesitate to contact us. Together, we can make a difference!